Post Title: Senior Advisor/Quality and Training Officer
Salary: Grade 2 Level 6 SCP 43: £22,082 per annum plus contributory pension
Contract Length: To 31st March 2018
Workplace: Energy Agency, Watson Peat Building, Auchincruive, Ayr KA6 5HW.
Responsible to: Operations Manager of Home Energy Scotland (or as delegated within the Management Team).
Primary Purpose: To support the Operations Manager, Advice Team Leader and the work of Advisors, to provide sustainable energy efficiency, affordable warmth, micro-renewables and advice on transport and water usage on the telephone, over the web and in person at events across South West Scotland.
This post is specifically responsible for driving performance and ensuring quality in the work of the Advice Team as well as delivering a high quality service to households. Deliver guidance and support on call quality through monitoring, coaching and training to ensure that a world class service is delivered.
The Officer will be based at the Energy Agency and will promote energy efficiency messages in Ayrshire and Dumfries and Galloway.
Closing Date: 7th April 2017
Interviews: W/c 17th April 2017
Venue: Energy Agency Offices
Watson Peat Building, Auchincruive, Ayr KA6 5HW
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