The Energy Agency is a charitable organisation based in Ayr, South Ayrshire. Our primary function is to reduce carbon emissions through various campaigns, initiatives and projects by promoting energy efficiency, renewables and behaviour change. We specialise in the delivery of energy efficiency projects and many of our activities help reduce fuel poverty in our poorest communities by improving residents homes and providing expert advice. We have been appointed by South Ayrshire Council, East Ayrshire Council and Dumfries and Galloway Council to deliver their Area Based Schemes.
Area Based Schemes (ABS) are domestic energy efficiency programmes that are funded by Scottish Government and delivered locally through Local Authorities. The schemes primarily focus on improving the thermal performance of some of the regions older, inefficient housing stock. The most common energy efficiency measure installed through ABS is External Wall Insulation which significantly reduces heat loss through the building fabric, and therefore reduces the propertys heat demand. This in turn means that residents use less fuel to heat their home, reducing carbon emissions and heating costs.
We have an experienced, award winning team delivering ABS on behalf of each Local Authority.
The team includes:
All of our team are happy to help with any queries you may have and can be contacted on 01292 525 535 or via firstname.lastname@example.org
What is it?
As the name suggests, External Wall Insulation or ‘EWI’ is a term used to describe an insulation system that is applied to the external walls of the building.
How is it installed?
The insulant (typically formed in 120cm x 60cm boards) is fixed to the external walls of the property. Depending on the system being used, this could be a mechanical fix (specialised fixing pins) or an adhesive fix (specialised bonding agent) or a combination of both. The insulant is then covered with a reinforced render base coat and top coat, and finally a decorative finish such as dry dash chip is applied.
How long does it take to install?
The application of the system has elements that are temperature and moisture dependant and therefore the weather can play a big part in the duration of the installation. Typically, an installation will take several weeks to complete.
What is included in the offer of works?
Any householder invited to participate in an Area Based Scheme will receive a pack explaining what is included.
The offer will include all aspects of the installation starting at the level of your Damp Proof Course (this is normally near the level of your internal floor), right up to the eaves. The work does not include any works to your roof, fascia, soffits or gutters unless otherwise specified. Modern extensions (that are already insulated), garages, outbuildings and external stairs are not part of the works.
Some energy efficiency measures can be cost prohibitive. For example, a typical External Wall Insulation system costs around £10,000 to £14,000. As such, the Scottish Government provides grant funding to the Local Authority to assist homeowners with the cost of works.
The grant funding available is determined by the Local Authority within parameters set by Scottish Government. The funding will typically cover around 75% of the cost of installation. There is additional grant available for households experiencing extreme fuel poverty which can cover up to 100% of the cost.
In most cases, the cost of the installation will exceed the grant funding available and therefore to participate in the project, you will be asked to make a contribution.
Interest free loans…
The Scottish Government also offers an interest free loan to finance your contribution so you can spread the cost of the works if you prefer.
Who will install the system?
Insulation Contractor’s are employed by the Energy Agency following a public procurement process. The procurement process sets a standard in which installers must meet to be able to bid for the work and takes into account a balance of price and quality. You will be notified which contractor has been appointed as part of the initial information pack.
Who is my contract with?
You will enter into a Works Contract with the appointed installer just as you would if you were commissioning your own building works such as an extension. You will also enter into an Agreement with the Energy Agency which allows us to administer the grant and act on your behalf (with limitations), and also give access to our quality inspection team to ensure the measures are being installed correctly.
The ‘Sign Up’ Phase
Once the Energy Agency has appointed an installer, we will contact you with information about the project. You will be required to complete an application form so that we can confirm which level of grant is applicable to you. There are two levels of grant: A) Core Grant (which is available to everyone participating in an Area Based Scheme); B) Enhanced Grant (which is a higher rate of grant for those living in extreme fuel poverty).
The ‘Design’ Phase
During this phase, the contractor will be in touch to survey your property and compile all of the necessary information required to apply for a building warrant.
The ‘Installation’ Phase
The contractor will take the lead on the installation phase and be in contact with you directly, before and during the works. However, the Energy Agency will be available throughout the whole process to address any concerns you may have. Our quality inspectors will also be monitoring the installations as the project progresses.
The ‘Handover’ Phase
On completion, and when our quality inspectors have agreed that the work has been installed to a satisfactory standard, the Energy Agency will be back in touch to ensure you are satisfied and give you the opportunity to report any final snagging that you feel is still outstanding. We will also ask you to provide us with feedback to help inform future programmes. As part of the handover phase, you will receive an information pack about the measure that has been installed and the installer will apply for the appropriate guarantees.
Health and Safety
Our contractors are required to ensure the safety of everyone on site at all times whether this be their employees, sub-contractors, residents, neighbours or general public. If you have any concerns, please notify the Energy Agency immediately.
Following the tragedy at Grenfell Tower in 2016, there has been a lot of media coverage regarding fire safety and perhaps at times some confusing and conflicting information has been released into the public domain. Rest assured that all systems installed under these schemes meet the requirements of Building Regulations (Scotland) Act and all systems are tested and certified by the British Board of Agrement. We are happy to provide more information on this if required.
The Energy Agency is a registered charity established in 1999. We provide free and impartial advice to households, businesses and communities in south west Scotland on:
The Energy Agency is a “data controller” and this document explains how we process your information.
We manage a number of schemes. Please read the scheme below that applies to you.
For all of the schemes we gather your personal information which may include name, address, telephone numbers, email address, date of birth, age, sex, employment status, tenure, benefits, income, savings bracket, bank details, fuel expenditure, fuel type, how you pay your energy bills, third party details, number of dependent children under 18, signature.
Please read below to find out what other information we may collect for each scheme.
*some data is shared anonymously
If we process your information based on your ‘Consent’, you have the right to withdraw your consent at any time. Withdrawing your consent may mean that we cannot provide a service to you.
For the Home Energy Efficiency Programmes for Scotland Area Based Schemes (HEEPS: ABS) we process your information based on ‘Contract’. You will enter into a contract with the Energy Agency in terms of which the Energy Agency will employ and manage a contractor on your behalf. Either party can withdraw from the contract with one months’ written notice.
If you apply for an Energy Agency loan for HEEPS:ABS we process your information based on ‘Contract’. This agreement is between the Energy Agency (lender) and householder (borrower). The agreement is a standard Fixed Sum Loan Agreement regulated by the Consumer Credit Act 1974. You have the right to withdraw under the terms of the above Act.
We take information security seriously and regularly review the systems, policies and procedures we have in place to protect your information and ensure these are implemented.
We will not process your information without your consent. If your data includes “special category data” we will not process this without your explicit consent.
Where we pass information on to a third party, we ensure that this is passed securely and that they have adequate security measures in place to store your data.
We do not share your information with any third parties for marketing purposes.
We will keep your information for:
Schemes – 7 years
Monitoring - 1 year
Financial - 7 years
You have the right to request a copy of the personal information we hold about you. A request can be made verbally or in writing to Liz Marquis, Director, Energy Agency, Watson Peat Building, Auchincruive, Ayr, KA6 5HW
Proof of identity must be established before we supply a copy of your personal information. We will respond to your request within one calendar month of receiving it.
If you are asking about information relating to another person, a relative for example, we need to be sure you have the authority to act on that person’s behalf. Normally this can be done through evidence of a ‘Power of Attorney’ or similar document.
You also have the right to ask us to rectify, erase, restrict, object or withdraw your consent to processing the personal information we hold about you. You can also ask us to provide data in a suitable format to transfer to another organisation – portability. If applicable, we will comply within one calendar month.
If you would like to make a complaint contact:
Information Commissioner's Office
45 Melville Street
Edinburgh, EH3 7HL
Tel: 0303 123 1115
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