✨Partnerships & Outreach Officer✨
Location Hybrid model, based at Energy Agency, 2 Forbes Drive, Ayr KA8 9FG
Salary £30,313 per annum plus contributory pension.
Contract Length Until 31st March 2025, with potential extension.
Reporting to Local Promotions (Marketing) Manager and Senior Partnership Officer
Primary Purpose:
The Partnerships & Outreach Officer is a member of the advice centre’s Marketing and Partnerships Team and plays a role in the delivery of the partnership, communities, events and outreach activities for the advice centre.
Key Responsabilities:
- Initiate, build and maintain relationships with partners, community groups, businesses and organisations to deliver Home Energy Scotland’s services, secure referrals and deliver projects.
- Deliver accurate and impartial advice on energy efficiency, affordable warmth, renewable energy and saving water – including the delivery of relevant Scottish Government programmes and other offers/schemes – through partnership and outreach activity, events and workshops.
- Provide training and support to partner organisations and groups, enabling them to cascade information on our programmes and services to their customers, members and clients. This will include sourcing training opportunities, managing delivery, and providing follow-up support.
- Provide information and, where appropriate, make referrals on behalf of customers to grants, subsidies and other sources of funding for the installation of energy-saving measures, including those relating to fuel poverty and other relevant Scottish Government programmes.
- Provide information on benefits, tax credit checks, social tariffs and, where appropriate, making referrals to organisations.
- Accurately and timeously input data and information into customer relationship database, planning tools and reporting mechanisms.
- Maintain an up-to-date working knowledge of sustainable energy matters, fuel poverty and Scottish Government programmes and funding.
- Contribute to ensuring performance targets set by the Advice Centre and the Energy Saving Trust in respect of the service are met.
- Positively represent Home Energy Scotland and Energy Agency at appropriate meetings and events
- Undertake any other duties appropriate to the post, as instructed by the Local Promotions Manager and senior staff.
This job description may be altered over time and by agreement, to reflect the changing requirements of the post. A flexible approach by the post holder is therefore essential.
Skills and Experience:
QUALIFICATIONS | Essential | Desirable |
HND or equivalent and work experience in a similar field | X | |
Degree or equivalent work experience involving networking in the private, community or public sector | X | |
SKILLS AND EXPERIENCE | Essential | Desirable |
Excellent telephone, online and face-to-face customer engagement skills | X | |
Experience of working with partners, voluntary and/or community organisations | X | |
Excellent verbal and written numeracy and communication skills; able to engage with people at all levels | X | |
Experience of working in a customer focused organisation | X | |
Good presentation skills | X | |
Ability to work with minimal supervision to achieve goals on deadlines | X | |
Fast learner and good team worker with a strong commitment to quality | X | |
Ability to work flexibly to meet the business needs and to travel within South West and (occasionally) the wider regions of Scotland, or UK, as required | X | |
Knowledge of energy issues relating to the domestic sector | X | |
An understanding of and commitment to social and environmental issues | X | |
Knowledge of the local area | X | |
City & Guilds 6176 in Energy Awareness | X | |
Full driving licence | X | |
Computer literacy and data input skills | X | |
Use of computerised data management system | X | |
Experience in working in an environmental or energy related field | X | |
Experience in delivering training and support | X |
Working Hours
The standard working week is 35 hours, 5 days over 7 usually worked Monday to Friday. There are occasional requirements to work evenings or weekends, time off in lieu will be granted for these.
Travel
The post holder will be required to travel within the entire South West region. Travel to other areas of Scotland and within the UK may be occasionally required.
Terms and Conditions
The post holder is employed by the Energy Agency and the organisation’s standard terms and conditions of employment apply.
Closing Date: Sunday 08/09/24
Formal interviews: Wednesday 25/09/2024
Venue: In-person at Energy Agency, 2 Forbes Drive, Ayr, KA8 9FG