Website Privacy Statement

About the Energy Agency

The Energy Agency is a registered charity established in 1999. We provide free and impartial advice to households, businesses and communities in south west Scotland on:

  • Energy efficiency
  • Renewable energy
  • Sustainable transport

The Energy Agency is a “data controller” and this document explains how we process your information.

We manage a number of schemes. Please read the scheme below that applies to you.

What information do we collect from you?

For all of the schemes we gather your personal information which may include name, address, telephone numbers, email address, date of birth, age, sex, employment status, tenure, benefits, income, savings bracket, bank details, fuel expenditure, fuel type, how you pay your energy bills, third party details, number of dependent children under 18, signature.

Please read below to find out what other information we may collect for each scheme.

Energy Efficient Scotland: Area Based Schemes (EES:ABS)

  • Contact details: private landlord name, address, telephone number, email address
  •  Proof of benefits, proof of identity, number of household residents
  • Special category data: health status, disability status
  • Property details: age, construction type, insulation, heating pattern, council tax band, external photograph
  • From installers: business address, contact details, measures certified to install, accreditation/trade body membership

Research and Evaluation Project

  • Other information: occupancy patterns, use of the home, heating patterns, comfort levels, ventilation, satisfaction with the home, temperature and relative humidity measurements, gas and electricity meter readings
  • Special category data – (South Ayrshire, East Ayrshire and Dumfries & Galloway only): SF-36 questionnaire responses, physical activities, long term health conditions, recent health service use, medication use, general changes in health, smoking
  • Property details: external photograph

Fuel Voucher Scheme

  • From Home Energy Scotland: Personal details: name, address, telephone number and email address

Sustainable Design & Construction CPD Programme

  • Personal details: name and email address

Why do we collect your Personal information?

Energy Efficient Scotland: Area Based Schemes (EES:ABS)

  • To process your application
  • To arrange and conduct a survey             
  • To arrange and carry out your  installation
  • To secure maximum funding for you
  • To verify your eligibility for the programme
  • For monitoring purposes
  • To administer loan if applicable
  • To gauge customer satisfaction
  • To recruit volunteers to take part in Research and Evaluation Project
  • To recruit volunteers to take part in a case study
  • To contact your landlord for permission to insulate your home  if you are a tenant

Research and Evaluation Project

  • To assess the benefits of your installation as part of the HEEPS:ABS scheme
  • To arrange pre-install and post-install visits
  • To create a personal feedback report
  • To produce an evaluation report for the project partners
  • To recruit volunteers to take part in a case study

Fuel Voucher Scheme

  • To issue a voucher
  • To record data for monitoring purposes

Sustainable Design & Construction CPD Programme

  • To inform you of monthly seminars
  • To send your attendance certificate annually

Who might we share your information with?

Energy Efficient Scotland: Area Based Schemes (EES:ABS)

  • Scottish Government
  • East & South Ayrshire Council and Dumfries & Galloway Council
  • Energy Saving Trust/Home Energy Scotland
  • Housing Association
  • Insulation contractors
  • Surveying companies
  • Bierce Technical Surveys
  • The Office of Gas and Electricity Markets (Ofgem) who will use and share your information in order to fulfil its statutory duties
  • The obligated energy supplier who will process data in accordance with their own privacy policies

Research and Evaluation Project

  • NHS Ayrshire & Arran (Public health)
  • South Ayrshire Council
  • East Ayrshire Council
  • South Lanarkshire Council
  • North Ayrshire Council and Registered Social Landlords (and appointed contractors)
  • Scottish Government
  • University of Strathclyde
  • University of Glasgow

*some data is shared anonymously

Fuel Voucher Scheme

  • PayPoint
  • Post Office
  • Energy Saving Trust

What is the legal basis for using your information?

If we process your information based on your ‘Consent’, you have the right to withdraw your consent at any time. Withdrawing your consent may mean that we cannot provide a service to you.

For the Home Energy Efficiency Programmes for Scotland Area Based Schemes (HEEPS: ABS) we process your information based on ‘Contract’.  You will enter into a contract with the Energy Agency in terms of which the Energy Agency will employ and manage a contractor on your behalf. Either party can withdraw from the contract with one months’ written notice.

If you apply for an Energy Agency loan for HEEPS:ABS we process your information based on ‘Contract’. This agreement is between the Energy Agency (lender) and householder (borrower). The agreement is a standard Fixed Sum Loan Agreement regulated by the Consumer Credit Act 1974. You have the right to withdraw under the terms of the above Act.

What do we do with your information? 

We take information security seriously and regularly review the systems, policies and procedures we have in place to protect your information and ensure these are implemented.

We will not process your information without your consent. If your data includes “special category data” we will not process this without your explicit consent.

Where we pass information on to a third party, we ensure that this is passed securely and that they have adequate security measures in place to store your data.

We do not share your information with any third parties for marketing purposes.

How long do we keep hold of your information?

We will keep your information for:

Schemes – 7 years

Monitoring - 1 year

Financial - 7 years

 

Your rights

You have the right to request a copy of the personal information we hold about you. A request can be made verbally or in writing to Liz Marquis, Director, Energy Agency, Watson Peat Building, Auchincruive, Ayr, KA6 5HW

Proof of identity must be established before we supply a copy of your personal information. We will respond to your request within one calendar month of receiving it. 

If you are asking about information relating to another person, a relative for example, we need to be sure you have the authority to act on that person’s behalf. Normally this can be done through evidence of a ‘Power of Attorney’ or similar document.

You also have the right to ask us to rectify, erase, restrict, object or withdraw your consent to processing the personal information we hold about you. You can also ask us to provide data in a suitable format to transfer to another organisation – portability. If applicable, we will comply within one calendar month.

If you would like to make a complaint contact:

Information Commissioner's Office
45 Melville Street
Edinburgh, EH3 7HL
Tel: 0303 123 1115

www.ico.org.uk

Cookies

Cookies are text files placed on your computer to collect standard internet information and visitor behaviour information. This information is used to track visits to our website.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

Other websites

Our website contains link to other websites. This Privacy Notice only applies to this website so when you link to other websites you should read their own Privacy Notices.

Changes to our Privacy Notice

We regularly review our Privacy Notice to ensure it is up-to-date.  This Notice was last updated on 28/7/20.