Project Administrator
We are seeking an enthusiastic and experienced Project Administrator to support our energy efficiency initiatives in southwest Scotland.
Job Title: Project Administrator
Salary: £27,101 (Grade 2, Level 5, SCP-37)
Location: Heathfield Business Park, 2 Forbes Drive, Ayr, KA8 9FG
Contract: Full-time, Temporary (24 months, with a strong potential for extension)
Hours: 35 hours per week (Monday to Friday)
Closing Date for Applications: Sunday, 11th August 2024
Key Benefits:
23 days annual leave, plus additional days for each year of service
10 public holidays
Generous Local Government Pension Scheme
Part-time and flexible working options considered
Hybrid working available on request (minimum 3 days per week in the office)
Primary Responsibilities:
Provide high-quality support to the project management team for the delivery of energy efficiency programmes
Handle customer enquiries through telephone calls and written correspondence
Assist with gathering evidence from contractors and funders
Build and maintain relationships with customers, supporting them through the process from application to post-installation
Develop and deliver Resident Engagement Plans and Communication Strategies
Prepare mailings and electronic communications
Process application forms, verify eligibility, and maintain knowledge of eligibility requirements
Monitor and report on sign-up activity and assist in contractor progress meetings
Maintain effective relationships with contractors to ensure efficient delivery of energy efficiency measures
Attend contractor site meetings (both online and on-site)
Requirements:
Essential:
- HNC or equivalent in a relevant subject
- Experience in administrative duties and call handling
- Customer relations experience
- Ability to work on multiple projects simultaneously
- Excellent telephone and customer engagement skills
- Strong organisational, planning, and time management skills
- Excellent verbal, numeracy, and communication skills
- Computer literacy and data input skills
- Ability to work with minimal supervision and achieve goals under deadlines
- Commitment to quality and teamwork
Desirable:
- Experience with contractors/suppliers
- Knowledge of energy efficiency solutions for domestic housing
- Understanding of social and environmental issues
- Knowledge of the local area
Interested candidates should apply by Sunday, 11th August 2024
Interviews will be held on Wednesday, 21st August 2024 at Heathfield Business Park, 2 Forbes Drive, Ayr, KA8 9FG
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